• Mobile banking apps – what are the new expectations, and are they meeting customer needs?
  • Which significant trends are influencing the development of banking applications?
  • How do Neobanks lift the bar for mobile banking apps?
  • Is there anything we can do to make mobile payments even more accessible and frictionless than it already is today?
  • What does the future of mobile payments bring in terms of features and devices?


Pearl Nkrumah, Executive Director – Retail and Digital Banking, Access Bank, Ghana